Elevate Your Brand with a Specialist
Community Manager

Social networks play a critical role in a company’s digital marketing strategy, primarily because one of their goals is to foster conversations with the audience.

Often, prospects seek human interaction, expecting prompt responses to their questions, concerns, and complaints. In these scenarios, a specialist Community Manager becomes the ideal choice, going beyond mere interaction to manage the brand across all Internet social channels.

Without the right expertise, managing these interactions and monitoring brand reputation can be challenging, risking missed opportunities and potential crises.

Hiring a Community Management service ensures professional, effective management of your social channels, fostering positive engagement and protecting your brand.

The Value of a Human Community Manager

When you hire a specialist a human to take care of your community, you enlist a professional skilled in managing your social community across various channels. Directly engaging with customers, users, followers, fans, friends, and contacts associated with your company and brand I her specialty.

This role demands more than just a basic knowledge of Facebook, Instagram or TikTok or sporadic posts by an assistant; it requires experience and professionalism together with process and technology.

Today, that we have more automatic agents and AI chatbots, an important part of the customer service activities done by a human community manager can be automated, nevertheless, automated chatbot are complex and do not always substitute a professional human manager.

Which is the correct mix between an automated chatbot and a community manager is something we can work with you. The end goal is to ensure that support to the end user is agile, timely and precise.

Benefits of Hiring a Community Manager

The strategy you define will dictate the functions of your Community Manager, who can:

Manage and administer social networks.
Create original, high-quality content for social media.
Curate content from related sources to complement community interest.
Enhance posts with attractive graphics.
Engage in conversations with the audience.
Escalate comments, questions, or complaints to the correct channels within the company.
Measure the outcomes of social media activities to reinforce successes and correct any missteps.
Monitor the brand's reputation across the web, including other social channels, blogs, and news outlets, to inform strategic planning.

Beyond a Single Manager: A Social Team

Choosing our agency for your Community Manager needs means accessing a complete team, including writers and copywriters for content support, designers for image provision, and analysts to gauge campaign results for strategic planning. Social network management is a blend of talent, processes, and technology—all of which our Community Managers bring to your business.

Most of the technology needed to perform a Community Management service y provided by us as part of the retainer which saves you the cost of investing in software.

For Better or Worse:
Comprehensive Management

Social media management can experience highs, such as well-received content generating significant traffic, and lows, including negative public reactions necessitating crisis protocols and attention.

Hiring a Community Manager ensures continuous monitoring and management of your social networks, providing peace of mind. Whether part-time or full-time, our team is ready to handle reputation crises and difficult moments alongside celebrating successes.

Pricing and Scope for
Community Management Services

A community management service is usually priced depending on the time the manager spends and dedicates to your social channels. If you are a company with little traffic in social channels and few requests, you can be well served by a couple of hours a day, usually one hour in the morning and one in the afternoon. If your company has a bigger audience where you get several requests per day, probably several hours of community manager service are needed, but not full time. If you have lots of traffic and a continuous conversation from your audience, then you might need a full-time community manager service.

Note that we define it as a “community management service” and not a “community manager” because we, as a professional agency, are committed to provide a service that is not dependent on a specific person. If the assigned manager is not available, is sick, or does not show, we continue to provide the service through the pool we have.

Contact us for specialist community Managers in English and Spanish

If you want to serve Latin American countries, we can help with our skilled bilingual Community Manages. Contact us and let’s analyze your specific needs.

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Elevate Your Brand with a SpecialistCommunity Manager